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Linda O Ruw

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Verified Reviewer
| map-marker Brisbane, Queensland

SCAM SCAM SCAM

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Make My Piece Australia - SCAM SCAM SCAM
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Make My Piece Australia - SCAM SCAM SCAM - Image 2
Updated by user Nov 04, 2023

After having no contact from them and no answers to my emails, 2 weeks ago I received an email saying my piece was almost finished and would be "shipped in our next container next week". No photos as promised and no confirmation it has actually been shipped, nothing...

Original review Oct 05, 2023
BEWARE! Very professional looking website and in the first instant customer service contact to discuss your custom piece by email.

Good communication and excellent English (probably relying on AI) and that's where it ends. You are asked to pay upfront once a design is agreed before they will process your order. No PayPal...just direct deposit. I took a chance.

I should have paid by credit card at least I could do a charge back! That was the last time I heard from them. I have emailed the two people I heard from originally for the last 6 weeks...NADA. I have called the 1300 number..."mailbox is full".

My bank (Westpac) has requested a refund from a scam company...their bank (ANZ Oz) has not responded so it's basically "not our problem".

Website promises "money back guarantee"...with no response from them how do you get your money back? DO NOT FALL FOR THIS
View full review
Loss:
$1135
Cons:
  • Really professional looking website for scammers

Preferred solution: Full refund

User's recommendation: DO NOT TRUST THEM

1 comment
Tiernan Nps

So sorry to hear about your experience with this company. I am in the same boat. Can you share your email or something and ill try to reach out.

Anonymous
map-marker Melbourne, Victoria

Nothing but a bunch of scammers!!! STEER CLEAR!!

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I wish I had read reviews before I purchased from this pathetic group!! Purchased an item for $1065 back in September 2023. They were so prompt and helpful at the start. I got stalled and *** all the way and told it would arrive end of January. They've ghosted me since November. I'm gutted beyond belief. I was truly scammed without realizing.
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Tiernan Nps

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

SCAMMERS.

Hi I want to open a call action against this company. Can you please email me on mmpscam@***.com. i have created this email to get lot of people contact and then do a class action.
View full review
Loss:
$10000

Preferred solution: Full refund

User's recommendation: STAY AWAY

Jo M Itg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

SCAM ARTISTS I wish I had read these reviews before giving them my money

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They run smooth operation and look very professional initially. Very responsive to order requests. But once youve paid by direct deposit (with no chance of disputing the transaction) you are screwed. I should have realised when the shipping fee seemed so cheap, ignored that red flag. Dont do it! I have asked for a refund via email, Ive called their phone number and spoken to someone, Ive contacted them on social media and all they have done is sent me a bogus tracking link to a non existent shipment. I am reporting them to fair trading today.
View full review
Loss:
$3500
Cons:
  • Scam artists

Preferred solution: Full refund

User's recommendation: DO NOT SEND THEM YOUR MONEY

1 comment
Tiernan Nps

Hi I want to open a call action against this company. Can you please email me on mmpscam@***.com. i have created this email to get lot of people contact and then do a class action.

Anonymous
map-marker Sydney, New South Wales

No Contact

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After I paid the money I have been ghosted. I have sent 2 emails and tried to call 13 times - calls are never answered. I have been waiting since October - it's now December and not contact at all. I wish I had seen these reviews before I paid my money.
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User's recommendation: DO NOT BUY

1 comment
Tiernan Nps

Hi I want to open a call action against this company. Can you please email me on mmpscam@***.com. i have created this email to get lot of people contact and then do a class action.

Thereasa Dxf

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Wynnum, Queensland

Product was damaged and poor quality and company won’t respond to my complaint

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Make My Piece Australia - Product was damaged and poor quality and company won’t respond to my...
Make My Piece Australia - Product was damaged and poor quality and company won’t respond... - Image 2
I purchased a dining table and when it arrived, the top was stained and the legs damaged. The table was also 6cm taller than advertised. Company has not responded to 2 emails I sent them. Poor customer service and table is a waste of money.
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User's recommendation: Don’t buy from this business

1 comment
Tiernan Nps

Hi I want to open a call action against this company. Can you please email me on mmpscam@***.com. i have created this email to get lot of people contact and then do a class action.

Anonymous
map-marker Sydney, New South Wales

SCAMMERS

Dont Trust this company..these people are frauds..they talk and respond till you pay after that they stop responding. They live in india and operate in australia. Buy from local supplier. This company already has lot of cases in fair trading. These people should be banned from doing business in australia.
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User's recommendation: Stay Away

Debbie N Joz

Happy Customer

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Make My Piece Australia - Happy Customer
Lovely addition to my home. I ordered a bookshelf, which was handmade from reclaimed wood, and two little coffee tables with lovely engravings on top. It took a long time to arrive, but everything turned out in perfect condition. They look absolutely lovely. The people I communicated with were polite and professional.
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Pros:
  • Great variety
  • Value for money and custom options
Cons:
  • Long lead times

User's recommendation: If you can wait, this is a great option. The lead times are long, but they deliver.

Andersen Nhj
map-marker Brisbane, Queensland

Scammers take your money and don’t deliver good quality and damaged goods

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I ordered over $8000 worth of furniture. They were very friendly and good talkers and l believed them, I paid up front and when my furniture arrived after 6 months it was poorly made like a child made it. Not painted properly was damaged and pieces missing.
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User's recommendation: Do not buy no matter how much they try and convince you the products are great.

1 comment
Guest

Why dont you call them on thr mobile? Or go and talk to them face 2 face?

Anonymous
map-marker Melbourne, Victoria

Delivered completely broken unusable item and won’t provide refunf

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Make My Piece Australia - Delivered completely broken unusable item and won’t provide refunf
Make My Piece Australia - Delivered completely broken unusable item and won’t provide... - Image 2
Make My Piece Australia - Delivered completely broken unusable item and won’t provide... - Image 3
Make My Piece Australia - Delivered completely broken unusable item and won’t provide... - Image 4
Item arrived smashed into multiple pieces and the pieces that werent broken were made so poorly they were non functional eg. Clips holding mirror in frame were either missing or bent or not secured properly resulting in the whole mirror unable to stay in its frame. And that is just the be good tge issues with the item. I have spent months requesting a refund and they completely ignore all correspondence. Disgraceful, shouldnt be allowed to operate.
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User's recommendation: Do not use this company!

1 comment
Guest

Call them on thr phone or go to thr shop.

Sharon T Ssi

DONT BUY FROM THIS COMPANY

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Make My Piece Australia - DONT BUY FROM THIS COMPANY
Make My Piece Australia - DONT BUY FROM THIS COMPANY - Image 2
Make My Piece Australia - DONT BUY FROM THIS COMPANY - Image 3
All my furniture was made so poorly and have been trying to get my refund for 16 months . They will rob you off and dont refund even if you get a court order. Worse mistake have furniture in my new house I hate and looks horrible. DONT BUY ANYTHING how can they still operate in Australia. He is no longer living in Aus has left the country again
View full review
Loss:
$3700
Cons:
  • All furniture poorly made

Preferred solution: Full refund

2 comments
Guest

Please also leave a review for them at the webpage below. They've recently shut down their Google Business Page so all the bad reviews on there are gone.

We need to make sure anyone searching their business finds these reviews. https://***/listings/make-my-piece

Guest
reply icon Replying to comment of Guest-2271437

I've lost $1921.60 to them for a dining room table and chairs that will never turn up. I purchased on 23/9/2022 unaware.

Paid the $ and have heard nothing from them at all. They have no intention of sending the goods.

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Anonymous
map-marker Spring Field, New South Wales

These people are scammers

I have been waiting for cabinets for 6 months no answers and no refund they owe me $6000 also some items l did receive were damaged
View full review

User's recommendation: Please do not buy from these people they are scammers

1 comment
Guest

Please share your contact details we can resolve this.

Anonymous
map-marker Sydney, New South Wales

Con Artists

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ABSOLUTE CON ARTISTS!!! Ordered item Feb 21 paid $2500 deposit via bank transfer as apparently this business hasnt got a PayPal account even though selling on EBay?!?!

Told item would be 12 weeks to produce and ship. 13 MONTHS LATER demanding $2500 remaining amount be bank transferred with no proof of the item even being in the country after I requested a refund multiple times in the past 13 months they never respond to your emails or requests!!! COMPANY HAVE NOW STOP COMMUNICATION WITH ME.

NO REFUND HAS BEEN ISSUED! I HAVE REPORTED THEM TO ACCC, AUSTRALIAN CYBER CRIME, AND EBAY.

YOU ARE NOTHING BUT A BUNCH OF LYING THIEVES!!!

View full review

User's recommendation: DO NOT GIVE THESE PEOPLE MONEY

Melinda y Kcu

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Not receiving items that I paid for them since 2020

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Make My Piece Australia - Not receiving items that I paid for them since 2020
Unhappy customer, communication below the average. I ordered a few items in September 2020 and still I am waiting to receive items that already I have paid for. This is the most disgusting experience I have had in terms of shopping on line. When you send email they are not responding , calling them their answering machine is full and even you cannot leave any messages. I have been so patient and understanding but it looks like they are not respecting and now I am ready to take legal action. Shame ..
View full review
Cons:
  • Not delivering the purchased items

Preferred solution: Deliver product or service ordered

User's recommendation: Not to deal with them

Anonymous
map-marker Brisbane, Queensland

Make People aware these scammers

These guys are the biggest fraud,i would not even give 1 star but there is no such option.. we ordered sofa, dining table etc and we were very excited for the furniture for our new house..first it took 1 year to recieve the furniture and when we got it..nothing is good about it, very bad quality, fake leather, sofa seats are rock hard and countless other issues..and when i raised the issues with the owner..he started ignoring me...no responses..didnt even show up for the tribunal court hearing..i want to WARN everyone do not buy from them..they are cheat...and due to all of these problems with this company and their previous business "indus valley" read reviews yourselves..they have left the country but still operating from overseas..i want to file a joint complain against them and help stop other people falling in their trap...contact me if you want to be part of it..together we can stop these cheaters operating in this country.

View full review

User's recommendation: Dont buy from them

2 comments
Tytianna Pdp

Have you had much response to this? I would be keen to join a class action or joint complaint as I’ve been scammed too!!

Guest
reply icon Replying to comment of Tytianna Pdp

Share your contact num please.

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Kay L Ujm

Rubbish service

The most poor customer service ever experienced in Australia. This company should be blacklisted . All the signs of them working a scam. 5 months and still waiting for my goods. No communication in recent months to tell me where it is. So I asked for a refund; they keep making false promises. Never buy from there because you will be taken for a ride!!!
View full review
Loss:
$644

Preferred solution: Full refund

User's recommendation: Don’t buy anything from them

1 comment
Guest

Please leave a review for them at https://***/listings/make-my-piece

Kylie N Wca

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Took my money and never delivered

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I ordered a significant amount of furniture and waited over 6 months for it to arrive due to Covid. There was no communication as to why my order was taking more than the six weeks initially told and I had to chase them several timeswhen it did finally arrive, 1 bedside table was missing and now they will not answer the phone, respond to emails or texts. My bedroom suite is now incomplete, and I am out of pocket several hundred dollars.

Everythings else I ordered, I love..but I would never buy from them again as they are too unreliable and just ignore you when you try and resolve any issues.

View full review
Loss:
$380

Preferred solution: Deliver product or service ordered

User's recommendation: Steer clear….not worth the risk!

3 comments
Tommi Cta

suemakemypiece-at-gmail.com (doesn't allow email addresses) I'm interested in gathering details of how many people are being ripped off by this company (to counter the fake reviews) to see whether a class action is worth while. Or at least shutting them down since it looks like they have invested a lot with Web sites, online chat, etc. Email me

Jakim Dev
reply icon Replying to comment of Tommi Cta

Yes! I too have been ripped of and undergone a lot of stress from this company and still have not received my goods order and pain in full April 2021. I have put in a complaint with Office of Fair Trading and am thinking of contacting A Current Affair

Guest
reply icon Replying to comment of Jakim Dev

We should all contact A current affair about this company. Office of trade fairs can’t do any thing a waist of time. He needs to be shut down off the web.

View more comments (2)

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